Reality-Based Leadership / Cy Wakeman Inc. Delivery and Return Policy

*We’ll probably want to include a link to this on the Store page – maybe in the Store header or footer.*
Delivery Policy
1. How long does it usually take to package and ship from time of
We usually package and ship the order right away as it comes in.
90% of the time this is
“Same Day” order processing and shipping.
Otherwise, orders will ship “Next Business Day”. For large orders, out of
stock items or orders requiring special packaging, additional time may be
2. What is the typical delivery time?
USPS (United
States Postal Service)
online shipping services are usually 2
3 days. Sometimes it may take 4
days depending on how far away the shipping address is located.
. How do we calculate shipping costs?
At checkout on our website when
you provide your zip co
de we automatically calculate the shipping cost and
add it to the order total.
. When do we charge for shipping?
For all products listed our website
that are not listed with “Free Shipping” we add the shipping cost to the
order. Orders for books are u
sually shipped with “Free Shipping”.
. What carrier do we typically use?
We typically
use USPS
to ship
products. For large orders we will use UPS
(United Parcel Service)
if the
shipping cost is less than USPS.
Upon request for expedited shipping, we
may opt to use FedEx.
How long does it usually take
to receive product if shipping in the
continental US.
4 days as long as there are no major weather
6. How do I get
tracking information?
n request w
will send tracking
7. What if I have questions?
Please contact us at
or by calling us at 402
What is there is a problem with my
We will gladly replace or
refund you the cost of the product and delivery if there is any defect with
the product. If the packaging arrives damaged or is suspicious looking, we
ask that you inspect the product and if damaged reject it upon arri
val with
the carrier and take a few pictures so we can make a claim with the carrier.
We will promptly replace the product for you and deal with the carrier
2. What
if I don’t like the product and would like to return it
contact us at
or call us at 402
8963 to arrange
for return shipment. We will gladly refund you the cost of product and
delivery within 30 days of purchase.