My entry into Reality-Based Leadership started with the Open-Door Policy.
After several years as a family therapist, I got a promotion in my organization. For the first time, I would be leading a team, which got me a free ticket to the Human Resources boot camp for managers. Designed to prepare me for my new organizational role, it was basically a crash course in the current conventional wisdom around leadership.
One particularly juicy leadership gem, delivered to me by trainers with all the confidence in the world, was that a great leader always has an open door.
An open door? That was easy. Not only was I going to have an Open-Door Policy, I was going to ace it! I hustled down to the gift shop at the health center where I worked and bought a doorstop to make a visible and decorative point: I’d have the most outstanding Open Door in the organization.
The Open-Door Policy did exactly what it was supposed to do. Soon team members began popping their heads into my Open Door.
“Do you have a minute?” they asked.
“Sure, I have two!” I’d reply. “Come on in.”
It didn’t take long to realize that these people were liars. They’d ask for a minute or two, but then stayed planted in my office for an average of 45 minutes.
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